To meet customer needs
Our Services
We are aware that perhaps one of the most important factors for the customer is the service of the company chosen. We believe that this is of greater value than the quality of the products themselves or their price.
For example, what good is an excellent component if it is not compatible with its intended peers or if it is not properly installed?
Unfortunately, we often find that price is the most important factor for the customer.
I used to say that just money can’t buy three things – knowledge, love and sound.
Buying high-end products from a catalogue is simply a waste of money.
That’s why it’s so important to get to know our client’s musical tastes, listening habits and other needs as well as listening to the client’s ideas.
It is of paramount importance to visit the customer in person and to get to know the components and sound of his/her existing system, as well as the capabilities and acoustics of the listening room.
It is also important for us that, if possible, the customer visits us and explores the potential of the components and systems we offer.
Last but not least, we must also fit into the financial framework that you have set for us. We are also experienced in optimising this to get the best out of your system for your budget.
Either way, listening to the product you want to buy or the product you are considering buying is almost obligatory.
With us, a purchase can only be made after all or part of this.
As the buyer, you can only ensure that you get the sound quality you want by following these above guidelines.
And we are here to help you achieve your dreams with the below services.
Brands
Products
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Happy Clients
System Design
Because we have chosen our brands to be in synergy with each other, we are confident that we can design a harmonious and well-balanced system for you, in terms of sound quality and aesthetics, within your budget.
We never do the design exclusively ourselves, but we always involve our manufacturers, each of whom are experts in their field, some with decades of experience.
System Upgrade
Often all that is needed is to take the sound quality of the system to a higher level.
In such cases, we like to get to know the customer’s system on site to find out the customer’s needs and to understand the problems.
Only with this knowledge can we make recommendations for replacing certain components.
Home Demo
Usually, this step can only be taken once we have mapped the customer’s needs, listening habits and system, established the budget and the customer has accepted our offer.
In other words, when we have all the information and only have the listening session to go.
This is when we take the selected equipment and deliver it to the site to make sure it sounds good on the customer’s system.
Showroom Demo
Showroom demos are always a great opportunity to get to know our customers even better.
The purpose of a demonstration in our own environment is always to show what is the maximum that we can get out of a component or system.
Because then it can be said that the device can definitely reach the level we are presenting here.
Transport
Customers want comfort and peace of mind. We want to deliver that for them.
We strive to ensure that the customer has nothing to do but dream up their system, listen to it in comfort and have it delivered to their door after payment.
That’s why we always take the stressful process of delivery off the buyer’s shoulders and our prices are always quoted with delivery insured.
We do this efficiently and at low prices, because we have contracts with all the major transport companies and we know exactly which ones are good at what.
Trade-In
It often turns out that the device we propose turns out to be better than the customer’s existing equipment after listening to it.
This is when clients become desperate because in order to buy the new device they would first have to sell the old one.
But selling a used device is often more difficult than we think and usually the customer does not have the time, logistics or channels to sell.
In addition, we are reluctant to let strangers into our homes to look at and listen to the device they want to buy.
It can take months or even 1-2 years to sell a second hand equipment and sometimes it takes more than 10 potential buyers to sell it.
In such cases, trade-in is the solution where AudioArtisan takes the used unit and offsets the price of the used unit against the price of the new unit.
It’s done in a snap.
Service
We know that what can go wrong will go wrong at a given moment.
We know from experience that even the most reliable equipment will break down at some point.
Many people think that because they paid a lot of money for an device, it will never go wrong. Unfortunately, this is not the case. There is no correlation.
What matters is what happens when your beloved equipment breaks down.
Our first principle when servicing is that it should always be done with factory parts, either at the factory or at our service centre, or possibly on site by the right technicians. No garage tuning.
Last but not least, equipment only retains its value best when it is in full factory condition.
And secondly, the shortest and quickest way to carry out the service.
We are well aware that customers are very impatient while their equipment is in the service, so we always try to do it as quickly and as qualitatively as possible.
Customer Care
We like to reconnect with our customers from time to time.
It’s a nice feeling for everyone to find out what’s going on with the other person and what’s new in their house.
Several times a year we organise thematic house shows where we regularly invite our customers and it’s great to meet again.
We also regularly appear at local high-end shows.
We participate at least three shows a year in Europe.
Customers can not only visit us but also have a look and listen to the other exhibitors.
And last but not least, we keep our customers informed about the latest developments around the house.